Frequently Asked Questions
How do I choose the size of dumpster I will need?
*Sizes are subject to availability and may vary slightly, capacity will remain true.*
What am I allowed to dispose of?
Only dispose of standard household items that you would throw away in your inside trash. Do not dispose of electronics, tires, oil, appliances, hazardous waste, medical waste or construction items (unless you specifically rented a construction dumpster).
What is the 2.5% convenience fee charge on my bill?
If you choose to pay your bill with a credit or debit card, a 2.5% convenience charge will be added. We are charged every time a customer uses a credit or debit card. In an effort to keep costs affordable to our customers, we have opted to charge a convience fee for credit and debit card users rather than increasing the rental fees of cans and dumpster.
How do I pay my bill?
You can pay your bill online using an electronic check, credit card or debit card by selecting the link in your email.
What is the overage fee on my bill?
If your container is too full for the truck to effectively empty without trash falling out, you will be assessed an overage fee. The amount will vary depending on the size of the container.
What is the specialty service fee on my bill?
If a driver is called out to empty a container on an unscheduled day, there will be a specialty service fee charged. The amount will vary depending on the size of the container.
How do I increase or decrease the size or number of containers I am renting?
Each service agreement is for one year of service. If you need to decrease the quanity or size of your containers, you will be charged a percentage of the remaining contract. Please see your service agreement for details.
How do I cancel my service?
Please submit the request in writing to email@example.com or by mail at PO Box 2673, Colorado City, AZ 86021. Proof of service with another provider is required to complete cancellation.